Cancellation and Refund Policy

Last updated: 6 August 2026

This policy forms part of the MEHMBR Terms of Use. It explains what happens when a booking is cancelled, and who is responsible for what.

1. The short version

• You cancel in time → your credits or membership session come straight

back to your balance, automatically.

• You cancel too late → they do not.
• The Studio cancels → your credits or membership session come back in

full, regardless of timing.

• You want money back rather than credits → that is between you and the

Studio. MEHMBR never receives your money and cannot refund it.

2. Why MEHMBR cannot refund money

MEHMBR is a booking platform, not the seller. When you buy credits or a membership you pay the Studio directly. MEHMBR does not process, hold or receive that payment, and holds no record of it beyond the fact that credits or sessions were granted to your account.

Everything MEHMBR can return to you is credits or membership sessions. Any refund in money must come from the Studio.

3. Cancelling a class you booked

3.1 The cancellation window

Each Studio sets its own cancellation window, and each class can carry its own. The window is shown on the class before you book, and again when you cancel.

Cancel at or before the window — your credits or membership session return to your balance immediately.

Cancel after the window — nothing is returned. The Studio has held a place for you and, in most cases, cannot fill it at short notice.

3.2 Classes marked non-refundable

Some classes are marked non-refundable by the Studio. These are labelled before you book. Cancelling one returns nothing, whenever you cancel.

3.3 Reserved but not yet confirmed

A booking that is still being confirmed has not spent anything. Cancelling it releases the hold and returns you to where you started.

3.4 What comes back, exactly

Credits return to your balance with that Studio. If the package you spent them from is still active they go back to it; if it has expired or been used up, the credits are added to your balance with that Studio as a fresh entry.

Membership sessions return to the specific membership you booked with, and only if that membership is still valid. If it has expired since you booked, the session cannot be returned, because a session added to an expired membership cannot be used. In that case, contact the Studio.

Memberships with unlimited sessions have no count to restore, so nothing changes when you cancel — your membership continues as before.

4. When the Studio cancels

If a Studio cancels a class, private session or booked slot:

• Your credits are returned in full
• Your membership session is returned in full, to the membership you booked

with

• The Studio's cancellation window does not apply. You did not cancel, so

nothing is withheld

• You are notified in the app, and the notification tells you exactly what was

returned

The one exception is a membership that has already expired between your booking and the cancellation. The session cannot be added back to an expired membership. The app will tell you, and you should contact the Studio.

5. Private sessions

Private sessions follow the same rules. Each private session carries its own cancellation window, shown before you book.

If a Studio cancels a booked slot, your credits or session return in full and the slot is withdrawn.

6. Waitlists

Joining a waitlist costs nothing and spends nothing. If a place opens and you are moved into the class, your credits or session are spent at that point and the normal rules apply from then on.

If the class is cancelled while you are on the waitlist, nothing is returned because nothing was spent.

7. Not attending

If you do not attend a class you booked and did not cancel, nothing is returned. The place was held for you.

8. Free and trial bookings

A first free or discounted trial with a Studio spends nothing or spends what was shown at the time. Cancelling a free trial returns nothing because nothing was charged, and where you cancel before attending, your trial with that Studio remains available to use again.

9. Getting money back from a Studio

MEHMBR cannot do this for you. To request money back for unused credits or an unused membership, contact the Studio directly. Whether they agree is for them to decide, subject to their own refund policy and to your rights under the Consumer Protection Act, 2019.

You can find the Studio's contact details on its profile in the app. If you cannot reach a Studio, write to support@mehmbr.com and we will share what contact details we hold and a record of your balance and transaction history so you can pursue it.

10. If a Studio leaves the platform

If a Studio stops using MEHMBR, is suspended, or ceases trading while you still hold credits or membership sessions with it, your claim is against that Studio. You paid the Studio, and the Studio owes you the service.

We will, on request, provide the Studio's contact details and a record of your balance and history. We will try to notify you before removing a Studio we know holds user balances, but cannot guarantee notice where a Studio ceases trading without telling us.

11. Disputes

Raise a problem with a booking or a refund with the Studio first — your contract for the class is with them.

If that does not resolve it, contact our Grievance Officer:

Grievance Officer: Abhimanyu Kapoor Saraya

Email: support@mehmbr.com

Address: TG4 1B, Tower TG4, C/D Block Road, Sector 54, Gurugram, Haryana 122011, India

We acknowledge within 48 hours and respond within one month, under the Consumer Protection (E-Commerce) Rules, 2020. Nothing here affects your right to approach a consumer forum.