Community Guidelines

Last updated: 2 September 2026

MEHMBR connects people with wellness studios. These guidelines keep it useful and safe. They apply to reviews, ratings, photos, profile details and messages — anything you contribute.

Our commitment

MEHMBR has zero tolerance for objectionable content and abusive behaviour. Content that is offensive, abusive, harassing, hateful, defamatory, sexually explicit, or otherwise in breach of these guidelines is not allowed, and users who post it are not welcome on the platform.

You can report any review or user-generated content, and block any user, directly in the app (tap the ••• menu on any review). Reported content is reviewed and, where it breaches these guidelines, removed within 24 hours, and the responsible user may be suspended or permanently removed from MEHMBR.

1. Reviews

Write from experience. Review classes you actually attended, at studios you actually visited.

Be specific. "The reformer class moved faster than I expected and the instructor adjusted my form twice" helps someone decide. "Bad" does not.

Review the class, not the person. Comment on teaching, facilities, value and atmosphere. Do not comment on an instructor's or another attendee's appearance, body, accent, or personal life.

Don't review your own studio, or ask friends, staff or family to post reviews of it. Don't offer anything in exchange for a review, and don't pressure anyone to remove one.

We do not remove reviews for being negative. Honest criticism is the point.

2. What is not allowed

Do not post content that:

• Is false, misleading or impersonates someone else
• Is defamatory, threatening, harassing or abusive
• Is obscene, sexually explicit, or sexually suggestive about any person
• Attacks anyone on the basis of religion, caste, gender, sexual orientation,

disability, ethnicity or place of origin

• Promotes disordered eating, extreme restriction, purging, or unsafe rapid

weight loss

• Makes medical or therapeutic claims that cannot be substantiated
• Reveals anyone's personal information — phone number, address, workplace,

medical details — without their consent

• Infringes anyone's copyright or trademark
• Advertises unrelated products, services or studios
• Contains malware, or links to harmful sites
• Is illegal under Indian law

3. Behaviour at studios

MEHMBR bookings put you in a physical space with other people.

• Turn up, or cancel in time. Repeatedly booking and not attending takes

places from others and may lead to restrictions on your account

• Follow the studio's rules on arrival time, footwear, equipment and

hygiene

• Respect other attendees. Harassment of any kind — verbal, physical, or

persistent unwanted attention — is grounds for immediate removal from the Platform, and we will cooperate with any police investigation

• Do not photograph or film other attendees without their consent

4. For studios

The same standards apply, plus:

• Do not misrepresent qualifications, certifications or results
• Do not disparage other studios on the Platform
• Do not use consumer contact details for anything except the service they

booked

• Do not pressure a consumer over a review

5. Reporting

You can report objectionable content and block abusive users from within the app — tap the ••• menu on any review to report it or block its author. You can also report content or behaviour to

support@mehmbr.com, with enough detail to identify what you mean.

We acknowledge reports within 24 hours and act within 15 days, under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Reports of non-consensual intimate imagery are actioned within 24 hours of a valid complaint, as those Rules require.

6. What we do about breaches

Depending on severity we may remove content, warn you, restrict your account, or terminate it. Serious cases — threats, sexual harassment, anything suggesting risk to a person — may be reported to the police.

If we remove your content or restrict your account we will tell you why and you may respond to the Grievance Officer at support@mehmbr.com.

7. We do not pre-screen

MEHMBR does not review content before it is posted. We act on reports. As an intermediary under the Information Technology Act, 2000, we are not liable for content posted by users, but we do act on it once we know.