Frequently Asked Questions

Getting started

What is MEHMBR? An app for finding and booking classes at wellness studios near you. You browse studios, buy credits or a membership from them, and book classes.

Is MEHMBR free to use? Yes. You pay studios for classes. You do not pay MEHMBR anything.

Do I need to be 18? Yes. MEHMBR is for people aged 18 and over.

Credits and memberships

What are credits? A prepaid balance you hold with one specific studio, which you spend on that studio's classes.

Can I use credits at a different studio? No. Credits are tied to the studio you bought them from. Credits with one studio cannot be spent at another.

How do I buy them? Request them in the app. The studio contacts you, you pay the studio directly, and once they confirm, your balance updates.

Who am I actually paying? The studio. MEHMBR never handles your money for classes, credits or memberships. Your receipt comes from the studio.

Do credits expire? Yes, after the studio's validity period, which defaults to 12 months from purchase. It's shown before you buy and in your wallet.

What's the difference between credits and a membership? Credits are a spending balance. A membership is a set number of sessions, or unlimited sessions, for a period. Both are held with a single studio.

Booking

How do I book? Find a class, tap book. Credits or a membership session are spent when the booking confirms.

Can I book for someone else? No. Bookings are for the account holder. The studio checks you in by name.

What's a waitlist? If a class is full you can join the waitlist at no cost. If a place opens you are moved in automatically and your credits or session are spent then.

Cancelling

How do I cancel? Open the booking and cancel. You are shown what will be returned before you confirm.

Will I get my credits back? If you cancel within the studio's cancellation window, yes, automatically. After the window, no. The window is set by the studio and shown before you book.

What if the studio cancels? Your credits or membership session are returned in full, whatever the timing. You are notified and told exactly what came back.

Can I get money back instead of credits? Not from MEHMBR — we never received your money. Ask the studio directly. It is their decision, under their own refund policy.

I don't attend and I forgot to cancel. What happens? Nothing is returned. The place was held for you.

Problems

A studio isn't responding. Write to support@mehmbr.com. We will share the contact details we hold and a record of your balance and transaction history.

A studio has left MEHMBR and I still have credits with them. Your claim is against the studio — they hold your money. Contact them directly. We will help with contact details and your transaction record, but we cannot refund you.

Something went wrong with a class. Raise it with the studio first, since your contract for the class is with them. If that does not resolve it, write to support@mehmbr.com.

Your account

How do I delete my account? Settings, then Delete account. It is permanent.

Will deleting refund my credits? No. Credits and memberships are held with studios, not MEHMBR. Use them or arrange a refund with the studio before deleting, or you will lose sight of what you are owed.

Can I sign up again with the same email? Yes, but it starts empty — no history, no balances, no reviews.

What happens to my reviews? They stay published but are no longer linked to you.

Reviews

Can I review any studio? Only ones you have attended.

Will a studio see who wrote a review? Yes, reviews are attributed to your display name while your account exists.

Can a studio remove a bad review? No. We remove reviews that are defamatory, obscene, discriminatory or fake — not ones that are simply negative.

Health

Is MEHMBR responsible for my safety in class? No. Studios run their own classes and are responsible for safety, equipment and instructors. Consult a doctor before starting any exercise programme, and tell the studio about any injury, condition or pregnancy.

Do you store my health information? No. We do not ask for it and have no field for it. You can optionally add an emergency contact, which we share with a studio only in a medical emergency during a class you booked.

Contact

support@mehmbr.com