Studio FAQ
Listing on MEHMBR
What does MEHMBR do for my studio? Puts you in front of people looking for classes in your area, and gives you tools to manage your schedule, staff, bookings and attendance.
What does it cost? Either a commission on credit and membership sales made through the platform, a fixed monthly or annual subscription, or both. Your terms are agreed with us and shown in your settings.
Do I set my own prices? Yes. Prices, schedules, instructors, capacity and cancellation policies are all yours.
Money
Who collects payment from consumers? You do, directly. MEHMBR never handles consumer money. When you confirm you have been paid, you issue credits or a membership in the app and their balance updates.
When is commission charged? At the point of sale, on the listed price of the package — not when a consumer books a class, and not on a discounted amount you may have accepted.
How do I pay MEHMBR? We invoice you monthly for commission and monthly or annually for subscription, plus GST. Invoices are payable within 7 days.
Why do you need my GSTIN and state code? Without a state code we cannot determine whether to charge CGST plus SGST or IGST, so we cannot raise a compliant tax invoice. We cannot bill you until you provide it.
What if I don't pay an invoice? We may suspend your listing after telling you first. Suspension hides you from consumers. Consumer balances with you are unaffected and remain your obligation.
Am I responsible for GST on what I sell to consumers? Yes. Consumers pay you directly, so tax on those sales is yours to handle. Our invoice covers only what you owe us.
Bookings and cancellations
Can I set my own cancellation window? Yes, per class. It is shown to consumers before they book and enforced automatically.
What happens if I cancel a class? Everyone booked gets their credits or membership session returned in full, regardless of your cancellation window, and is notified automatically. This is not optional.
A consumer booked with a membership and I cancelled. What do they get? The session goes back to the membership they booked with, provided it has not expired. If it has, they cannot use a returned session and will contact you.
Can I cancel a single private slot rather than the whole session? Yes. The booking is cancelled, credits or the session return, and the slot is marked cancelled.
Trials
Can I offer a free first class? Yes, free or discounted, to consumers new to your studio. You set the terms. If they book and don't attend, their trial stays available.
Reviews
Can I remove a bad review? No. We remove reviews that are defamatory, obscene, discriminatory or evidently fake. We do not remove honest criticism. Report anything you think qualifies to support@mehmbr.com.
Can I ask customers for reviews? You can invite them. You cannot offer anything in exchange, or pressure anyone to change or remove one.
Data
What consumer information do I get? Names and booking details for people who book with you, plus an emergency contact where they have provided one.
Can I use it for marketing? No. Only for delivering the service they booked. You are an independent Data Fiduciary under the DPDP Act 2023 for whatever you do with it, and responsible for your own compliance.
Staff
Can my team have access? Yes, add them in your settings. They act on your behalf and you are responsible for what they do. Remove access when they leave.
Leaving
How do I leave? Write to support@mehmbr.com with 30 days' notice.
What about consumers holding credits with me? They remain your obligation. Leaving MEHMBR does not extinguish them — you took the money and you owe the service. Honour or settle them directly. We may give those consumers your contact details and a record of their balance so they can reach you.
Can I delete my studio account in the app? No. Studio accounts are closed by writing to support@mehmbr.com, so outstanding consumer balances can be dealt with first.
Contact
support@mehmbr.com